FAQ
Everything You Need to Know
29 questions organized by category. If you still have questions, talk to PILOT or email us directly.
Getting Started
What exactly is an AI agent?▾
How is this different from Zapier or Make?▾
Do I need any technical knowledge to use agents?▾
How long does setup take?▾
What do I need to provide to get started?▾
Can I try an agent before committing?▾
How many agents can I run simultaneously?▾
What happens when my business processes change?▾
Billing & Pricing
Is there a contract or minimum term?▾
What's included in the monthly fee?▾
Do you offer refunds?▾
How does bundle pricing work?▾
Can I switch agents after subscribing?▾
What payment methods do you accept?▾
Technical
Where do agents run?▾
What integrations are supported?▾
Can agents connect to our internal systems?▾
How do agents handle errors?▾
Can I see what the agent is doing?▾
What are the uptime guarantees?▾
Security & Data
Who can access my data?▾
Do you use my data to train AI models?▾
How is data encrypted?▾
What happens to my data when I cancel?▾
Is there a GDPR-compliant data processing agreement?▾
Custom Agents
What makes something a "custom" agent vs. a catalog agent?▾
How long does a custom agent take to build?▾
Can I own the custom agent code?▾
What if my custom agent doesn't work as expected?▾
Still have questions?
Chat with PILOT (our AI assistant, bottom right) or send us a message directly.