FAQ

Questions About SocioFi Cloud.

Everything you want to know about managed infrastructure.

Getting Started

6 questions

What exactly does "managed infrastructure" mean?

Do I need any technical knowledge to use Cloud?

How long does setup take?

Can I use Cloud without Studio?

Does Cloud work with any tech stack?

What if my product is already live somewhere?

Providers

4 questions

Which provider do you use?

Can I choose my own provider?

Do you mark up the hosting cost?

Can I switch providers later?

Pricing & Billing

6 questions

What are the two line items on my invoice?

Can I change plans?

Is there a setup fee?

Do you offer annual billing discounts?

What if I cancel?

Are there overage charges?

Security

4 questions

How do you handle security patches?

Do you have access to my data?

Is my infrastructure isolated from other clients?

What happens if there's a security breach?

Migration

4 questions

Can you migrate from Heroku?

How long does migration take?

Will there be downtime during migration?

What's the migration cost?

Scaling

3 questions

How do you know when to scale?

How fast can you scale?

Does scaling require downtime?

Integration with Services

3 questions

Do I need Cloud AND Services?

If Studio built my product, do I automatically get Cloud?

How does Cloud monitoring integrate with Services monitoring?

Still have questions?

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We’re happy to walk through your specific situation before you commit to anything.

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