Which vertical-specific business processes are genuinely automatable today, and which are not?
3Articles
5Experiments
Key findings so far
Document extraction accuracy degrades sharply on non-standard layouts — 94% on clean forms, 61% on free-form documents with the same model
Customer communication automation works for high-volume, low-stakes interactions but requires mandatory human escalation paths; without them, the 15% error rate causes outsized damage
Compliance automation in regulated industries requires explainability by default — "the AI decided" is not an acceptable audit trail in fintech or legal contexts
Workflow orchestration bottlenecks are almost never technical — they are data quality and change management problems that AI amplifies rather than solves